FAQ

Documents

  1. What documents do I need to claim compensation?  

    The kind of documents you need depends on your flight. For scheduled flights you will need your ticket and boarding pass. For charter flights - the agreement with your travel agent and boarding pass. In both cases you will be required to provide a birth certificate for a minor passenger (this applies to claims pursued in court). This is because documents are signed on behalf of a minor by their legal guardian.

    Documents
    Scheduled flights
    Charter flights
    1.

    ticket / e-ticket

    2.

    boarding pass

    3.

    agreement with your travel agent

    4.

    for minors - birth certificate

  2. Why do I need to provide my child’s birth certificate?  

    A birth certificate serves as confirmation that the person who signed the agreement on their behalf is their legal guardian.


Compensation

Compensation

  1. Check if you are entitled to compensation Check
  2. When am I entitled to compensation?
  3. When you are not entitled to compensation
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Processing

Processing

  1. How do I file a claim with Delayfix? Check
  2. Can a claim be pursued by two companies at one time?
  3. Can I file my claim with Delayfix after it has been dismissed by the airline?
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