Your rights

Canceled flight

If your flight is cancelled, you are entitled to:

  1. Information about the reasons for the cancellation and passenger rights.  

  2. Help, which includes:  

    • Food and drink (usually a voucher, if not, you should keep the receipts for food and drink),
    • Two phone calls or emails,
    • Free accommodation and journeys between the airport and the hotel if the replacement flight is scheduled to depart the next day.

  3. Compensation payable if:  

    • You were notified about cancellation of your flight less than 14 days before departure and depending on the replacement flight they offer you,
    • The reason for the cancellation is attributable to the airline.

You should keep all your travel documents - boarding pass, ticket and booking confirmation.