If you miss a connection, please check whether all your flights are included in one booking or you purchased tickets separately. You are entitled to:
- Food and drink (usually a voucher, if not, you should keep the receipts for food and drink),
- Two phone calls or emails,
- Free accommodation and journeys between the airport and the hotel if the replacement flight is scheduled to depart the next day.
- Your flight arrives at least 3 hours late at your destination (arrival means the time at which the door of the aircraft is opened),
- The reason for the delay is attributable to the airline.
You should keep all your travel documents - boarding pass, ticket and booking confirmation.