Your rights

Delayed flight

If your flight is delayed, you are entitled to:

  1. Information about the reasons for the delay and passenger rights.  

  2. Help, which includes:  

    • Food and drink (usually a voucher, if not, you should keep the receipts for food and drink),
    • Two phone calls or emails,
    • Free accommodation and journeys between the airport and the hotel if the replacement flight is scheduled to depart the next day.

  3. Compensation payable if:  

    • Your flight arrives at least 3 hours late at your destination (arrival means the time at which the door of the aircraft is opened),
    • The reason for the delay is attributable to the airline.

  4. Receive a refund or resign from the flight if the flight is delayed for at least 5 hours.