Documents

FAQ

1. What documents do I need to claim compensation?  

   The kind of documents you need depends on your flight. For scheduled flights you will need your ticket and boarding pass. For charter flights - the agreement with your travel agent and boarding pass. In both cases you will be required to provide a birth certificate for a minor passenger (this applies to claims pursued in court). This is because documents are signed on behalf of a minor by their legal guardian.

   Documents	Scheduled flights	Charter flights
   1. ticket / e-ticket
   2. boarding pass
   3. agreement with your travel agent
   4. for minors - birth certificate

2. Why do I need to provide my child’s birth certificate?  

   A birth certificate serves as confirmation that the person who signed the agreement on their behalf is their legal guardian.